Human Rights Management

Significance and Management Approaches

Human rights are basic necessary rights and freedoms that all people should receive equally and fairly. Regardless of differences in race, national origin, religion, culture, language, lifestyle, gender, appearance, age, and intelligence, or inequality in economic and social status to any extent. Human rights are protected and regulated according to law and the Company has a duty to respect the human rights of employees including all relevant stakeholder groups.

The Company has established human rights policies and guidelines that are in line with the United Nations Universal Declaration of Human Rights (UNDHR) and has human rights risk assessment comprehensively throughout the organization. To be aware of human rights risks that may arise from the Company's business operations, to be able to array preventative guidelines to reduce risks, and to determine remediation guidelines if a violation occurs, including a complaint channel in cases where human rights have been violated, the Company has assigned the Risk and Sustainable Development Management Committee to be responsible for human rights issues throughout the entire process. To proceed human rights operations efficiently and achieve the targeted goals, as well as to ensure that the Company will conduct business with caution and not perform any actions that will violate human rights directly or indirectly.

Human Rights Due Diligence

The Company operated the process of Human Rights Due Diligence (HRDD) under the United Nations Guideline Principles on Business and Human Rights (UNGP) regarding the aspects of protection, respect and remedy when affected by human rights violations to utilize as a guideline of human rights operation and management, prioritize the human rights risk issues, including guidelines on protection, solving and remediation from the actual or potential impacts from the Company’s business operation. By expecting all businesses relating to a business value chain will operate in accordance with the Company Human Rights Policy, which consists of five main procedures, as follows:

Human Rights Risks and Impacts Assessment

The Company conducts the Human Rights Risk Assessment to indicate, prevent and minimize the actual or potential impacts from activities in the business value chain, covering the Company operation in headquarter, projects and all business activities. By comparing likelihood criteria with impact levels which align with United Nations Principles on Business and Human Rights (UNGP), to consider all aspects of human rights risks with all internal and external stakeholders that may be affected, including employees, community, environmental, customers, suppliers and contractors. The issues assessed for human rights risks are as follows:

Human Rights Risks Issues

Employee Rights	Occupational health and safety Freedom in association and negotiation Non-discrimination to employee Illegal employment (child labor, forced labor and foreign labor) Employee confidentiality and data privacy
Community and Environmental Rights	Community health and safety Waste management Land acquisition
Customer Rights	Customer health and safety Customer confidentiality and data privacy
Supplier and Contractor Rights	Supplier code of conduct Supplier and contractor confidentiality Non-discrimination to supplier and contractor

Human Rights Risk Management Guidelines

Risk Issues	Risk Control and Impact Reduction Measures
Employee Rights Occupational health and safety Freedom in association and negotiation Non-discrimination to employee Illegal employment (child labor, forced labor and foreign labor) Employee confidentiality and data privacy	Introduced an Occupational Safety, Health and Environment Committee to control safety measures to align with the standard, including occupational safety, health and environment training to employees along with promoting safety culture in organization. Organized the human rights to enhance employees’ knowledge. Arranged an annual health checkup for employees. Set a preventive measure of COVID-19 to employees and families. Structured the compensation and welfare policy and established the Welfare Committee in the Company for employees to gather and propose the operation conditions and welfare provision, which will be beneficial to employees and the Company. Structured the human rights policy and practices to apply equally to all employees without any discrimination. Structured the policy and practices that commit not to support the forced employment in any cases, will not employ or support the employment of children under 18 and will proceed employment legally in foreign employees. Introduced a Personal Data Protection Committee to control in accordance with the Company’s personal data protection policy.
Community and Environmental Rights Community health and safety Waste management Land acquisition	Managed environmental aspects to be in accordance with the law. Structured an Environment Committee to manage the environmental issues to reduce impacts to the community. Structured a water treatment system from the Company operation before releasing to the public. Evaluated legal issues before land acquisition, including surveying and understanding the community for the action plan.
Customer Rights Customer health and safety Customer confidentiality and data privacy	Introduced a design, development, control process of quality products and service to meet the qualified standard, with consideration of customers’ health, safety and living quality. Introduced a strict measure to maintain the security of personal data privacy, including implementing data protection as per the Personal Data Act B.E.2562 (2019). Organized training / testing for sales and marketing staffs on personal data protection act, to prevent in violating and leaking of the customers’ confidential and privacy data in operation.
Supplier and Contractor Rights Supplier code of conduct Supplier and contractor confidentiality Non-discrimination to supplier and contractor	Required the supplier to comply with the Code of Conduct for Supplier. Complied with Intellectual Property Law. Complied with the Trade Competition Act.

Tracking and Reporting

The Committee related to human rights will review and monitor the operations in accordance with the guidelines and measures to prevent and resolve impacts of human rights to ensure the determined guidelines and measures can prevent or control human rights risk issues efficiently or should there be an adjustment, with a report to notify the results to management executives and related parties.

Complaints and Impacts Remediation Management

The Company remarks the importance in the protection and remediation of persons with potential impacts from operation in human rights. In case the Company operation is a cause that violates the human rights, the Company will investigate the facts, analyze the causes, resolve and have the penalty measures, as follows:

Verbal Warning
Written Warning or Parole
Salary Cut
Furlough
Termination the Employment without Compensation

The Company will take care and remedy the person who is affected by the impact of human rights violations according to the appropriation, case by case, the Company openly provides chances to those who have a potential impact by reporting complaints on human rights issues through these following channels:

Complaints Channels

Post: LH Complaints and Whistle Blowing Function, Land & Houses Public Company Limited, No.1 Q.House Lumpini Building 37-38^th Fl., South Sathon Road, Thung Mahamek, Sathon, Bangkok 10120.
E-mail: whistleblower@lh.co.th
Website: Whistleblowing Form

Human Resource Management